Frequently Asked Questions
Everything you need to know about setting up your smart home.
Do Aqara smart home products require a hub to function?
Most Aqara devices use Zigbee technology for superior stability and battery life, which requires an Aqara Hub to connect to your Wi-Fi network and integrate with platforms like Apple Home, Google Home, and Amazon Alexa.
What is the typical shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination but generally range from 7-14 business days.
Are Aqara devices compatible with Matter?
Yes, many of our latest devices support Matter natively, and existing Zigbee devices can be made Matter-compatible when connected to a Matter-enabled Aqara Hub, such as the Hub M2.
What is your return policy for electronics?
We offer a 30-day money-back guarantee for all products purchased directly from our store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do you provide a warranty on smart sensors and hubs?
All Aqara hardware comes with a standard one-year limited warranty that covers manufacturing defects. This warranty does not cover damage resulting from improper installation or accidents.
Can I control my Aqara devices when I am away from home?
Yes, as long as your Aqara Hub is connected to the internet, you can monitor sensors and control actuators remotely using the Aqara Home app or your preferred smart home ecosystem.