Returns & Exchanges

At Aqara, we stand behind the quality of our smart home technology and offer a 30-day return window for products in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

1

Initiate Your Request

Log into your Aqara account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our technical team inspects the returned hardware, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing